Terms & Conditions
1. DEFINITIONS
1.1 "Buyer" means the company or individual purchasing the Goods and Services from the Seller.
1.2 "Goods" means the Products or Services provided by the Seller to the Buyer as described in the Sales Agreement/Invoice.
1.3. "Sales Agreement" means the written agreement between the Buyer and Seller detailing the Goods and Services to be provided, the price, and other related terms.
1.4 "Seller" means the company or individual selling the Goods and Services to the Buyer.
2. AGREEMENT
2.1. These Terms and Conditions of Sale ("Terms") apply to all sales of Goods and Services by the Seller to the Buyer and shall prevail over any conflicting terms proposed by the Buyer, unless expressly agreed in writing by the Seller.
3. PRICE AND PAYMENT
3.1. The price for the Goods and Services shall be as stated in the Sales Agreement/Invoice.
3.2 Payment shall be made by the Buyer immediately upon booking the Services or Goods and the date clearly stated on the Invoice, unless otherwise agreed in writing between the Seller and the Buyer.
3.3. A deposit of 50% of the total cost of the course. Once this deposit has been made then the relevant workbooks, joining instructions and access codes to online portals will be issued to the learner via e-mail.
3.4. Any outstanding balance must be paid in full 7-days prior to the course commencing. Failure to do so will result in the learners course being cancelled, no transfer onto another course being made, and no refund being issued.
3.5. Late payments may incur interest at a rate of 4% above the prevailing bank base rate.
4. DELIVERY
4.1 Delivery dates will be clearly stated to the Buyer. The Seller will make all reasonable efforts to meet the specified delivery date.
4.2 If the delivery of those Goods or Services is changed by the Seller, the Buyer will be informed as quickly as possible.
5. LIABILITY
5.1 The Seller's total liability for any loss or damage arising out of or in connection with the sale of Goods or Services shall be limited to the price of the Goods and Services.
5.2 The Seller shall not be liable for any indirect, special, or consequential damages, including loss of profits.
5.3 Nothing in these Terms shall limit or exclude the Seller's liability for death or personal injury caused by its negligence or for fraud.
6. DATA PRIVACY
6.1 Both parties shall comply with all applicable data protection and privacy laws.
6.2 The Buyer acknowledges that the Seller may collect, use, and store personal data provided by the Buyer for the purposes of fulfilling the Sales Agreement and its contractual requirements with the Governing Body, the Security Industry Authority, (SIA), and any Awarding Organisations that it works alongside.
6.3 The Seller shall take all reasonable steps to protect the personal data it holds from unauthorised access, use, or disclosure.
6.4 Neither party shall disclose to third parties any personal data obtained from the other party without the prior written consent of the disclosing party, except as required by law.
7. FORCE MAJEURE
7.1 Neither party shall be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is due to circumstances beyond its reasonable control, including but not limited to acts of God, war, strikes, or natural disasters.
8. GOVERNING LAW
8.1 These Terms shall be governed by and construed in accordance with the laws of England & Wales, as specified in the Sales Agreement/Invoice.
8.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the governing law specified in the Sales Agreement.
9. AMENDMENTS
9.1 These Terms may only be amended in writing and signed by both parties.
10. ENTIRE AGREEMENT
10.1. These Terms, together with the Sales Agreement/Invoice, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements.
11. SEVERABILITY
11.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12. SECURING YOUR PLACE ON A COURSE
12.1. To secure your place on any course we ask for a deposit of 50% of the total cost of the course. Once this deposit has been made then the relevant workbooks, joining instructions and access codes to online portals will be issued to the learner via e-mail.
12.2. Any outstanding balance must be paid in full 7-days prior to the course commencing. Failure to do so will result in the learners course being cancelled, no transfer onto another course being made, and no refund being issued.
12.3. Although Nationwide Academy Ltd appreciate that sometimes cancellations are unavoidable, we must adhere to our organisations policies and procedures.
13. Changing your course booking.
13.1. If you need to swap to a different course of the same type, we only charge a £50 transfer fee to cover our costs.
13.2. If the course you are swapping to is longer, or in a different part of the country, there may be additional course fees for you to pay. If the course, you are swapping to costs less we will refund you the difference.
13.3. If we need to deliver your course online, rather than in-person, then our usual terms and conditions apply.
13.4. In exceptional circumstances, we may need to change your booking. If we do, we will always do our best to offer you a suitable alternative. If you choose not to accept this, we will offer you a full refund.
13.5. Providing that the learner gives more than 2-weeks’ notice, a refund or transfer can be issued with a £50 admin fee deducted from any deposit or full payments already made.
13.6. Any learner transferring onto another course can do so only once.
14. Cancelling your booking.
14.1 If you cancel your booking more than four weeks before the start of the course, we only charge a £50 cancellation fee to cover our costs.
14.2. If you cancel your booking less than two weeks before the start of the course, you won’t get any refund no matter what and regardless of what the reason is.
14.3. In exceptional circumstances we may need to cancel your booking. If we do, we will always try to offer you a suitable alternative. If you choose not to accept this, we will offer you a full refund.
15. Failing to attend or complete the required work prior to attendance.
15.1. If a learner fails to attend on time for any of the days during the duration of the course, then they will not be allowed to continue, this is due to the very strict guided learning hours and minimum contact time required as set out by the governing and awarding bodies who may arrive on an un-announced visit at any time. No transfer will be offered, and the learner will have to pay in full, and attend again.
15.2. Please ensure that you arrive at the centre each day in plenty of time. It is your responsibility, no one else’s. Instructions will be clearly stipulated on your joining e-mail.
15.3. Any distance learning that needs to be completed, or self-study, must be completed prior to attending your course. This includes distance learning workbooks, English assessments, ACT training and certification, distance learning for your Emergency First Aid at Work and certification, this list is not exhaustive and again will be clearly stipulated on your joining e-mail.
15.4. It is YOUR responsibility to complete all the mandatory required work prior to attending. Failure to do so will result in you being unable to continue and you will be turned away.
15.5. No refund will be given, and no alternative course as it is your responsibility to ensure that the required work has been completed.
16. Documentation.
16.1. We will clearly stipulate what Identity documents are required for your course on your joining e-mail.
16.2. If you fail to turn up with these on day – 1, then you will be unable to continue on the course. No refund will be given, and no alternative course as it is YOUR responsibility to ensure that you have the correct documents prior to attending.
17. Resits.
17.1. If any of the exams result in a failure, our resits cost £25 per resit exam, this must be paid when booking the resit. If a learner fails that resit, then there is one further chance to revise and resit again. If a learner fails all exams, it may be recommended that the learner sits another course.
18. Exams.
18.1. We do not guarantee a pass for any learner, exams are passed on merit by the individual sitting it, so please don’t ask if we offer guaranteed passes as we don’t.
19. Security Courses.
19.1. To continue onto the Security course each learner must have either passed their First Aid qualification or be in possession of a relevant First Aid qualification and have a minimum of 12-months validation remaining on it.
19.2. Anyone failing their First Aid element won’t be allowed to continue onto the Security course as per the mandatory requirements set by both the SIA and awarding bodies.
20. Completed Work.
20.1. All distance learning work must be completed by the learner and by signing the declaration at the bottom of this page you agree that all work submitted bearing your name has been completed by yourself with no assistance from anyone else.
20.2. English assessments MUST be completed by the learner and produced in their own handwriting.
20.3. It is recommended that all distance learning work and declarations are returned prior to the course commencing which gives the tutor time to assess those documents and retain within the learner file.
20.4. Failure to submit documents and learning on time, or failure to submit the required documents on day -1 will result in the learner being turned away.
20.5. By signing this document you agree to its contents, and you agree to our terms and conditions as set out above.